At ABV Solicitors we aim to offer our clients a high quality, efficient and effective service. During the matter if there is any aspect about which you are unhappy, concerned or require clarification about the service we have provided then we would encourage you to inform us immediately, so that we can do our best to resolve the problem.
It may be helpful to raise it with the person working on your case in the first instance or you may wish to contact the Partner with overall responsibility for your case. This information can be found on your initial correspondence or if you do not have this information by contacting us on 0344 587 9996 or firstname.lastname@example.org
If you are unwilling to do this or simply feel you would prefer to raise the matter with someone else, then you should write to Mr Akhtar Ahmad who is the firm’s Client Care Partner. This firm has a Complaints Procedure, which is available on request, and which will be sent to you should you make a complaint. In our procedure, we explain how we will handle a formal complaint. We also explain the role of the Legal Ombudsman and the Solicitors Regulation Authority and provide useful contact details so that you can be properly aware of your rights and the options available to you.
We are permitted a period of eight weeks to consider the complaint. If for any reason we are unable to resolve the problem between us within that timeframe, then you may ask the Legal Ombudsman to consider the complaint.
You are free to refer any complaint about our work, fees or level of service but there are some conditions and time limits. Please be aware that any complaint to the Legal Ombudsman must usually be made within six months of you having received a final written response from us about your complaint. Complaints to the Legal Ombudsman must usually be made within one year of the act or omission about which you are complaining occurring or from when you should have known about or become aware that there were grounds for complaint.
For further information, please contact the Legal Ombudsman on 0300 555 0333 or visit www.legalombudsman.org.uk. The Legal Ombudsman may be contacted at PO Box 6806, Wolverhampton WV1 9WJ.